All Systems Operational

About This Site

This page is regularly updated by the Intergrid Network Operations Centre (NOC) to reflect any outages, service degradation or scheduled maintenance. If your issue is not listed, contact our service desk at support@intergrid.com.au.

Australian network ? Operational
90 days ago
100.0 % uptime
Today
New Zealand network ? Operational
90 days ago
100.0 % uptime
Today
Sydney - Equinix SY3/SY4 Operational
Dedicated servers Operational
Virtual servers Operational
Network & IP transit Operational
Melbourne - Equinix ME1 Operational
Dedicated servers Operational
Network & IP transit Operational
Virtual servers Operational
Brisbane - Equinix BR1 Operational
Dedicated servers Operational
Network & IP transit Operational
Virtual servers Operational
Adelaide - YourDC Edinburgh Operational
Dedicated servers Operational
Network & IP transit Operational
Perth - 1 William St Operational
Dedicated servers Operational
Virtual servers Operational
Network & IP transit Operational
Canberra - Metronode C1 Operational
Dedicated servers Operational
Network & IP transit Operational
Auckland - Vocus Albany Operational
Dedicated servers Operational
Virtual servers Operational
Network & IP transit Operational
Service desk Operational
Intergrid Backup Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 23, 2019

No incidents reported today.

Apr 22, 2019

No incidents reported.

Apr 21, 2019
Completed - The maintenance work has been completed without customer impact.
Apr 21, 11:31 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 10:00 AEST
Scheduled - Following a service degradation incident impacting several customers on the 10th of April, network technicians will be upgrading and replacing core switches on our SY4 network. During the works, switching equipment susceptible to a vendor firmware bug will be replaced.

This is a hazard notice only. Upgrades will be carried out on one core switch at a time. Due to the redundancy of the SY4 core network, no customer impact is expected. However, customers are advised that the Sydney network will be running with reduced redundancy and capacity during the works. There may be a 3 to 5 minute period of minor packet loss and/or service degradation while routes re-converge to the new equipment.

We recognise the impact of any scheduled works on customers, and this essential upgrade has been scheduled on a public holiday to minimise any unforeseen impact. If you have any questions prior to or during this maintenance window, please contact the Service Desk at support@intergrid.com.au referencing event number SY4-3930.
Apr 13, 10:15 AEST
Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019
Resolved - This issue has now been resolved.
Apr 10, 00:13 AEST
Investigating - We are aware that a fault in our Sydney core switching stack has resulted in an outage to some Equinix SY4 racks. We are investigating and further updates will be provided as they come to hand.
Apr 9, 23:39 AEST